How Does Regular Window Cleaning Work? (Squeaky Solihull)
If you’re thinking about signing up for a regular window cleaning, you probably have a few questions.
- Do I need to be at home?
- Am I tied into a contract?
- What happens if it rains?
- How often do you come?
- What days do you clean my windows and what time?
- How does payment work?
- How do I cancel?
So if you’ve already checked out our pricing online and you’re happy to go ahead with joining our 6 weekly regular window cleaning service, what next…
What About Payment?
Before your cleaning is booked and added to your local window cleaning route, we will send you over a link from GoCardless.
All our payments for regular window cleaning are made via the simple direct debit service called GoCardless.
Once you fill out the short form from GoCardless you’ll get a confirmation email from them confirming your Direct Debit mandate is set up and we at Squeaky Solihull will then schedule your first window cleaning appointment.
First: The Initial Clean
Every new regular window cleaning client starts with a first clean.
Why? Because if your windows haven’t been cleaned for a while, there’s usually a build-up of dirt, traffic film, algae, and residue.
That first visit resets everything and get your windows looking lovely
Every visit including the first visit we clean:
- The glass
- The frames
- The sills
- The doors
- Skylights (where accessible… we have some really long poles)
After that, future cleans are a maintenance cleaning where we keep your windows looking lovely going forward across the seasons, this initial cleaning doesn't cost any more than your normal regular service even though it often takes longer.
Do I Need to Be Home?
No, you don't have to be home
As long as we have safe access around the property and gates are unlocked, you don’t need to be home.
We use a purified water system (water-fed pole), which allows us to clean safely from the ground.
So we can clean all of your homes windows providing you can leave access to your home - Should we not be able to access your home on the day we will clean the windows we can safely access.
How Often Do You Come?
After your initial cleaning, your home will be added to one of our existing cleaning rounds with your neighbours, operated on a six-weekly frequency.
Having your windows cleaned once every 6 weeks is often enough to keep everything looking good, but not so frequent that it feels excessive.
Once you’re added to a round with your neighbours, you are automatically on the schedule going forward — there’s no need to keep rebooking.
You’ll get a text reminder the day before your cleaning, and we simply keep your window cleaning ticking over.
What day and time is my window cleaning?
As part of a regular window cleaning service your home is added to a round. The day of the week the cleaning is completed can vary each time due to our dynamic work schedule
The times your cleaning will be completed will be between 07:30 am - 4:30 pm from Monday to Friday with a text reminder sent the day before your cleaning.
(if 7:30am is too early no matter what day of the week please let us know)
Should you require a
specific time
and a
specific day of the week for ongoing cleans, this feature can be offered as a premium service priced typically at double the price of our regular window cleaning price - Please contact us directly for this premium service.
How do you clean the windows?
We use a purified water system (water-fed pole), which allows us to clean safely from the ground.
There are no ladders resting on your window frames, no harsh chemicals, and no sticky residues left behind
This method allows us to reach even very challenging skylight windows and clean windows without having to stand on roof tiles
Our cleaning vans carry large tanks of purified water so we don’t have to use your tap
This ultra purified water is left wet on the windows and dries naturally, leaving the glass clear.
Should there be an issue with your cleaning, please contact us within 24 hours and we will return to rectify any issues free of charge.
Can I skip or replan my scheduled cleaning?
We ask that you give us at least a 2 days notice to reschedule your cleaning, but the more notice the better :)
Because your time for cleaning is promised to you on the schedule, last minute rescheduling and cancelations make it hard for us to fill your spot
When signing up before your intial window cleaning, we do send over our terms and conditions
But our ethos at Squeaky Solihull is to be transparent and fair
Having operated a regular window cleaning service for many years we do understand that things naturally pop up unexpected and generally we are quite relaxed and easy going.
We have regular clients we have provided window cleaning services for years, and we love working for them
Providing your intentions are genuinely for a 6 weekly regular window cleaning service, skipping a clean or rescheduling when things pop up is no problem
How do I cancel?
When initially joining our regular window cleaning service we ask for a commitment of 3 window cleans
After the initial 3 cleans, should you want to cancel the service just let us know and we will remove your home from the cleaning routes with no fuss or bother
We would hope to see you stay, and many of our clients have been with us for years but we understand that a regular service is not for everyone
Would you like your windows cleaned?
I hope that being as open and transparent about the service and how it runs gives you an idea and feel of how it works
If you are looking for a "go-to" company for your homes window cleaning and exterior cleaning
We would like to consider ourselves at Squeaky Solihull a great company to have in your phone book
We don't just take care of your window cleaning, but other exterior cleaning projects at your home too. We love learning as a company and we have a great foundational knowledge of what goes into cleaning nearly every exterior hard and soft surface around homes - our goal is to to protect your home and keep it clean all year round and be an easy to deal, no fuss company
If we are the kind of company you would like to work with
Click the link below to get your quote and it would be our pleasure to get you onboarded to our 6 weekly window cleaning service.
