How Does Regular Window Cleaning Work? (Squeaky Solihull)
If you’re thinking about signing up for a regular window cleaning, you probably have a few questions.
- Do I need to be at home?
- Am I tied into a contract?
- What happens if it rains?
- How often do you come?
- What days do you clean my windows and what time?
- How does payment work?
- How do I cancel?
So if you’ve already checked out our pricing online and you’re happy to go ahead with joining our 6 weekly regular window cleaning service, what next…
What About Payment?
After the cleaning is completed you can pay via cash or we can send an invoice over via email so you can pay online using your credit or debit card
Alternatively our most cost effective option is via direct debit from a company called GoCardless (what is GoCardless?)
This service is used by most gyms, accountants, and even window cleaners!
It's just a way that we can request a payment from you after the cleaning has been completed in a streamlined way
If we don't clean your windows we don't request a payment, its not an ongoing payment at the same time each month, we at Squeaky Solihull manually request a payment once we have cleaned your windows, so you don't have to pay each time individually and we don't have to chase outsanding payments on the boring business end of things.
For us GoCardless direct debitt is the most cost effective way to request and record payments after we have cleaned your windows which is why its offered at a lower rate compared with our cash and card payment prices
Once you fill out the short online form from GoCardless you’ll get a confirmation email confirming your Direct Debit mandate is set up and we at Squeaky Solihull will then schedule your first window cleaning appointment at the reduced price.
First: The Initial Clean
Every new regular window cleaning client starts with a first clean.
Why? Because if your windows haven’t been cleaned for a while, there’s usually a build-up of dirt, traffic film, algae, and residue.
That first visit resets everything and get your windows looking lovely
Every visit including the first visit we clean:
- The glass
- The frames
- The sills
- The doors
- Skylights (where accessible… we have some really long poles)
After that, future cleans are a maintenance cleaning where we keep your windows looking lovely going forward across the seasons, this initial cleaning doesn't cost any more than your normal regular service even though it often takes longer. (this is why we have a minimum commitment of 3 cleans)
Do I Need to Be Home?
No, you don't have to be home
As long as we have safe access around the property and gates are unlocked, you don’t need to be home.
We use a purified water system (water-fed pole), which allows us to clean safely from the ground.
So we can clean all of your homes windows providing you can leave access for us - Should we not be able to access all of your homes windows on your scheduled day because the gates have are locked, we will clean the windows we can safely access. (we don't climb over gates or fences for health and safety reasons)
How Often Do You Come?
After your initial cleaning, your home will be added to one of our existing cleaning rounds with your neighbours, operated on a six-weekly frequency.
Having your windows cleaned once every 6 weeks is often enough to keep everything looking good, but not so frequent that it feels excessive.
Once you’re added to a round with your neighbours, you are automatically on the schedule going forward — there’s no need to keep rebooking.
You’ll get a text reminder the day before your cleaning, and we simply keep your window cleaning ticking over without the need of constant rebooking
If you are paying via cash, we can collect it in person at your door if you are home - but if you are not home we will send over an invoice so you can pay via debit or credit card online
please let us know your preffered payment method when booking window cleaning :)
Or on direct debit, we will request the payment on our end after the clean has been completed and you will get an email notification showing that Squeaky Solihull has request a payment of say... £25 for window cleaning. This payment will leave your bank account a couple of days later.
What day and time is my window cleaning?
As part of a regular window cleaning service your home is added to a round. The day of the week the cleaning is completed can vary each time due to our dynamic work schedule
The times your cleaning will be completed will be between 07:30 am - 4:30 pm from Monday to Friday with a text reminder sent the day before your cleaning.
(if 7:30am is too early no matter what day of the week please let us know)
Should you require a
specific time
and a
specific day of the week for ongoing cleans, this feature can be offered as a premium service priced typically at double the price of our regular window cleaning price - Please contact us directly for this premium service.
(see our service guide below)
How do you clean the windows?
We use a purified water system (water-fed pole), which allows us to clean safely from the ground.
There are no ladders resting on your window frames, no harsh chemicals, and no sticky residues left behind
This method allows us to reach even very challenging skylight windows and clean windows without having to stand on roof tiles
Our cleaning vans carry large tanks of purified water so we don’t have to use your tap for window cleaning
This ultra purified water is left wet on the windows and dries naturally, leaving the glass clear.
Should there be an issue with your cleaning, please contact us within 24 hours and we will return to rectify any issues free of charge.
Can I skip or replan my scheduled cleaning?
We ask that you give us at least a 2 days notice to reschedule your cleaning, but the more notice the better :)
Because your time for cleaning is promised to you on the schedule, last minute rescheduling and cancelations make it hard for us to fill your spot
When signing up before your intial window cleaning, we do send over our terms and conditions
But our ethos at Squeaky Solihull is to be transparent and fair
Having operated a regular window cleaning service for many years we do understand that things naturally pop up unexpected and generally we are quite relaxed and easy going.
We have regular clients we have provided window cleaning services for years, and we love working for them
Providing your intentions are genuinely for a 6 weekly regular window cleaning service, skipping a clean or rescheduling when things pop up is no problem providing it is honest and fair
How do I cancel?
When initially joining our regular window cleaning service we ask for a commitment of 3 window cleans
After the initial 3 cleans, should you want to cancel the service just let us know and we will remove your home from the cleaning routes with no fuss or bother
We would hope to see you stay but we understand that a regular service is not for everyone... Or maybe you're just moving house :)
Would you like your windows cleaned?
I hope that being as open and transparent about the service and how it runs gives you a feel of how it works
If you are looking for a "go-to" company for your homes window cleaning and exterior cleaning
We would like to consider ourselves at Squeaky Solihull a great company to have in your phone book
We don't just take care of your window cleaning, but other exterior cleaning projects at your home too.
We love learning as a company and we have a solid foundational knowledge of what goes into cleaning nearly every exterior hard and soft surface around homes - our goal is to to protect your home, keep it clean all year round and be an easy to deal, no fuss company
If we are the kind of company you would like to work with
Click the link below to get your quote and it would be our pleasure to get you onboarded to our 6 weekly window cleaning service.
